Handle incoming calls from your customers as efficiently as possible!
Extended Solutions is an official partner of Cisco in Ukraine. We offer our clients the creation of high-tech contact centers based on the latest technologies of the world leader in this field.
Get even more functionality and monetize your contact center thanks to our experience. We offer add-ons such as:
-callback;
-Recording of the operator's conversation;
-Evaluation of the client after talking with the operator;
-Speech recognition systems and its subsequent digitization into text format;
-integration with existing business systems in the company;
-formation and management of queues of operators;
-reports of any complexity and frequency, and much more.
As a separate service, we provide the opportunity to develop a remote contact center based on Cisco, starting from ONE operator and with a full range of functionality. This service is delivered on a SaaS model (by subscription).
A properly built contact center can significantly improve the company's work processes:
- improve staff efficiency
- create quick access to recordings of conversations
- accelerate and automation of the work of processing incoming messages
Increase your competitiveness with your own contact center! Book a consultation right now!
Services we provide in this area:
Contact center support
comprehensive analysis and support of existing contact centers, improvement or replacement of technologies, service maintenance and consultations with specialists.
Construction and development of contact centers
Extended Solutions architects will design a contact center for your business on a turnkey basis, using an individual approach. To do this, we select the most effective technologies and consider existing equipment and software. Our ready-made solutions will ensure convenient and efficient work of your employees, processing of any amount of input data, integration with your CRM system, constant support, and advice from professionals.
Extended Solutions is an authorized partner of Cisco in Ukraine, we create all solutions based on the most modern technologies of the company.
IP telephone contact and collaboration systems
We offer the development and implementation of platforms that integrate email, voice, video, and audio messages, which allows you to create a single area of communication between company employees.